Industry-leading certifications and compliance standards protecting your data
View our security trust centerInformation Security Management
Certified ISMS ensuring the highest standards of data protection and security management processes
Trust Service Criteria
Audited compliance with security, availability, processing integrity, confidentiality, and privacy
Enterprise Authentication
Enterprise-grade Single Sign-On supporting all major identity providers and protocols
EU Data Protection
California Privacy
Healthcare Security
Payment Card Security
Built to handle millions of requests with millisecond latency
* Shanghai tested via shortio.cn
Enterprise-grade features and integrations for demanding workloads
Full-featured REST API with comprehensive documentation and examples
Comprehensive analytics data access with custom date ranges and filters
Automated daily export of all your data to AWS S3 bucket
Efficient batch processing for large-scale operations
Guaranteed performance and support tailored to your needs
Last month: 1 minute downtime • Last year: 18 minutes total
Service credits automatically issued for downtime exceeding SLA
Expert support team with deep product knowledge
Priority escalation and rapid issue resolution
24/7 system monitoring with predictive alerts
Strategic guidance for optimal platform usage
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Everything you need to know about Short.io Enterprise
We support flexible payment options including invoice billing with NET 30/60/90 terms, ACH transfers (US), wire transfers (International), SEPA direct debit (EU), credit card, and monthly or annual prepayment.
Yes, we regularly work with enterprise procurement teams. We can register as a vendor, complete W-9 forms, provide certificates of insurance, meet specific invoicing requirements, and support PO-based purchasing.
Yes, we provide tiered volume discounts based on number of links created, team members, contract length, and redirect volume.
Yes, we can review and sign your standard MSA. We also have our own enterprise MSA template that has been reviewed by legal teams at Fortune 500 companies. Our legal team typically responds within 48 hours.
Yes, we provide standard DPA documents that comply with GDPR, CCPA, Standard Contractual Clauses (SCCs), UK GDPR, and custom data processing requirements.
Yes, we can execute BAAs for healthcare organizations. Our infrastructure supports HIPAA requirements including data encryption, access controls, audit logs, and incident response procedures.
We maintain ISO 27001:2013, SOC 2 Type II, GDPR compliance, CCPA compliance, and PCI SAQ compliant infrastructure. Annual VAPT testing is conducted by third-party auditors. You can review our full security posture and live compliance status at trust.short.io.
Yes, you can use unlimited custom domains including root domains, subdomains, and multiple domains per account, with automatic or custom SSL certificates.
Yes, we provide a comprehensive RESTful API with full CRUD operations, bulk operations, and analytics. SDKs are available for Node.js, JavaScript, iOS, and Android. We also provide code snippets for other programming languages and frameworks.
Yes, we support SAML 2.0 SSO with Microsoft AD/Azure AD, Okta, Auth0, OneLogin, Google Workspace, and custom SAML providers.
Enterprise customers receive 24/5 priority support with ultra-fast weekday response (under 5 minutes), SLA-backed response times for weekends/holidays, quarterly business reviews, custom training, direct engineering support, and a dedicated success team.
No, we do not offer custom development, but you can request feature enhancements or bug fixes through our support channels.
We provide recorded screencasts, online documentation, and chat support for any questions.
Primary data (links, settings) is stored in AWS Virginia. Statistics data is automatically stored based on visitor location: US/Americas visitors in Virginia, EU/EMEA visitors in Frankfurt. Edge caching in Sydney for Asia-Pacific. Custom region selection available.
We maintain real-time replication, daily backups (30-day retention), weekly backups (90-day retention), monthly backups (1-year retention), and point-in-time recovery.
Yes, you have full data ownership with export via Analytics API, daily automated export to AWS S3, scheduled exports (daily/weekly/monthly), and multiple formats (CSV, JSON, XML).
Nothing, your links will still work. You won't be able to create new links or update existing ones, statistics collection will be limited to 50,000 clicks per month (free tier), and only one user will be able to access your account. But redirects will continue to work.